TERMS & CONDITIONS

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

If you think that there is a mistake in these terms, please contact us to discuss.

Our terms

These terms
1. What these terms cover. These are the terms and conditions on which we supply products to you. The word product as used here has the same meaning as ‘goods’ in the Consumer Rights Act 2015.
Information about us and how to contact us
1. Who we are. Rockfit is the trading name of Hannah Louise Hawkey a sole trader whose business address is 223 Kings Tamerton road.
2. How to contact us. You can contact us by telephone at 07950336376 or by writing to us at shop@Rockfit.org.uk
3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
Our contract with you
1. How we will accept your order. On clicking the “Place Order” button on the website to place your order, we are then informed that you have requested to purchase our good(s). We may then send you an acknowledgment email to let you know that we are processing your purchase request but which is not a formal acceptance of your order, which may remain subject to our review and checks. If we are able to accept your order we will send you a specific confirmation email which will contain your order number. It will be helpful if you can tell us the order number whenever you contact us.
2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and payment will not be taken for the product ordered. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, or other factors.
3. We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.
Our products
1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Your statutory right to cancel the contract is not affected and you can still return the product if you are not entirely satisfied with the product once you have received it.
Our rights to make changes
1. Minor changes to the products. We may change the product without prior notice to you:
  1. to reflect changes in relevant laws and regulatory requirements; or
  2. to implement minor technical adjustments and improvements, for example to ensure that the product(s) are of the quality that you would expect. These changes will not affect your use of the product or your statutory right to cancel the contract and return the product to us.
2. More significant changes to the products and these terms. In addition, if for any reason we are unable to provide the product that you have ordered we may offer to provide an alternative product which we reasonably believe is similar in quality and price, being a suitable alternative bearing in mind the likely use of the original product. But if we do so we will notify you in advance and you may then contact us to end the contract before the change takes effect and receive a refund for the product where it has been paid for but not received. Your statutory right to cancel the contract is not affected and you can still return the product if you are not entirely satisfied with the product once you have received it.
Providing the products
1. Delivery costs. The costs of delivery as applicable from time to time will be displayed to you on our website, before you place your order.
2. When we will provide the products. We will endeavour to arrange delivery of the products within 7 days of accepting your order but as dates and times of delivery are not within our control please allow 30 days for delivery from the day on which we accept your order.
3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know. We will also take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
4. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a parcel depository near to you.
5. If you do not re-arrange delivery. If you do not re-arrange delivery or collect the products from a parcel depository we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9.2 will apply.
6. Your legal rights if we deliver products late. You have legal rights if we deliver any products late. If we have agreed with you a fixed deadline for delivery, rather than an estimated date, then you may treat the contract as at an end straight away if we have failed or refused to deliver the products.
7. Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away under clause 6.6, or the missed date was only an estimated date, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
8. Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 6.6 or clause 6.7, you can cancel your order for all of the products and, where we have delivered some of them, reject products that have been delivered. Or, if you wish, you can reject or cancel the order for some of those products (not all of them) unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled products and their delivery. If cancelled products have been delivered to you, you must either post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please contact us on the number and using the addresses provided above for a return label or to arrange collection.
9. When you become responsible for the products. Products will become your responsibility from the time we deliver them to the address you gave to us or when you collect it from a parcel depository. Any loss or damage after that point will be your responsibility.
10. When you own products. You own the products once we have received payment in full and they have been delivered to you.
Your rights to end the contract – You have the ability to end the contract as set out below
1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it and when you decide to end the contract:
  1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 10;
  2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2;
  3. If you have just changed your mind about the product, see clause 7.3 and 7.4. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products;
  4. In all other cases (if we are not at fault and there is no right to change your mind), see 7.6
2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 7.2.1 to 7.2.5 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
  1. we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 5.2);
  2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
  3. there is a risk that supply of the products may be significantly delayed because of events outside our control;
  4. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
  5. you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 6.6).
3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. You can do this for any reason. These rights come from the Consumer Contracts Regulations 2013.
4. When does the 14 days period run from? You have 14 days after the day you (or someone you nominate) receives the products, unless the products are split into several deliveries over different days in which case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the products.
5. When you don't have the right to change your mind. You do not have a right to change your mind in respect of:
  1. any products that are made to order or otherwise bespoke to your order, unless they are not in conformity with the contract; and
  2. Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
6. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 7.3 and 7.4), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for products is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund our delivery costs as specified in your order if this occurs after the products have been dispatched.
Procedure for cancellations and returns
1. To tell us you want to end the contract. To end the contract with us, please let us know by contacting us by Phone or Email. To do so, please contact us using the details provided above. Please provide your name, home address, details of the order and, where available, your phone number and email address.
2. To return products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at the postal address provided above or (if they are not suitable for posting) allow us to collect them from you. Please email us at the email address provided above for a return label or to arrange collection. If you are exercising your statutory right to change your mind you must send off the products within 14 days of telling us you wish to end the contract.
3. When we will pay the costs of returning the products. We will pay the costs of return. We will pay the costs of return:
  1. if the products are faulty or misdescribed;
  2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

1. What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery, see as applicable from time to time [LINK TO CHARGES].
2. How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
3. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
4. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
  1. if we have not offered to collect the products, then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 8.2.
  2. in all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
Our rights to end the contract
1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the products to you or collect them from a parcel depository;
2. You must compensate us if you break the contract. If we end the contract as set out in clause 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract
If there is a problem with the product
1. How to tell us about problems. If you have any questions or complaints about the product, please contact us using the details provided above.
2. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection if they are rejected for being damaged on delivery or defective or not in conformity with the contract. Please email us at the address provided above for a return label or to arrange collection.
Price and payment
1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the product you order.
2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
4. When you must pay and how you must pay. We accept payment with Visa / Visa Debit, MasterCard, Discover, American Express - Apple / Google Pay (dependant on which device you are using)
5. You must submit valid payment details for the products when you place your order. By placing your order, you are authorising us to charge the price and delivery costs for your order once we have accepted the order. We will not charge your credit or debit card until the products have been dispatched.
6. What to do if you think the amount in our acknowledgment or confirmation emails are wrong. If you think the amount shown in either the acknowledgment or confirmation email is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
Our responsibility for loss or damage suffered by you
1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for defective products under the Consumer Protection Act 1987; or for breach of your legal rights in relation to the products under the Consumer Rights Act 2015 or otherwise to the extent that we are not allowed by law to exclude or limit them.
2. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
How we may use your personal information

How we may use your personal information. We will only use your personal information as set out in our privacy policy - https://rockfit.org.uk/cookies-privacy-policy/

Other important terms
1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract
2. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). The contract for our supply of the products to you is personal to you and you may only transfer your rights or your obligations under it or these terms to another person if we agree to this in writing. However, you may transfer any valid guarantee relating to a product that we or our supplier provides with the product to a person who has acquired the product. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property when they seek to rely on the guarantee.
3. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.